Política de envío
Overview
MTGPlaymats specializes in collectible and condition-sensitive playmats. That means we prioritize protection over compression, and we treat every order as a piece that should arrive flat, clean, and undamaged.
This page explains how we store, handle, and ship orders, what to expect for processing and delivery, and what to do if something goes wrong.
Our Storage & Fulfillment Facility
Our inventory is stored and prepared for shipment in our dedicated storage & fulfillment facility. Playmats are kept flat and protected to minimize exposure to dust and light and to preserve edges and surfaces.
Organized storage and handling at our fulfillment facility.
Playmats are stored flat and covered to reduce dust and light exposure.
How We Pack Playmats
Most playmats are shipped rolled inside a rigid protective tube with end caps. We do this to reduce the risk of creasing, edge wear, and surface damage in transit.
- Rolled, never folded (folding can create permanent creases).
- Rigid protection to prevent bending and compression.
- Secure end caps to protect edges and avoid shifting.
- Final sealing & labeling for safe handling in transport networks.
Each playmat is visually checked before being packed.
Rigid cardboard tubes and fitted end caps prevent bending and edge damage.
Rolled carefully to avoid creases and preserve surface condition.
We select tube sizes based on playmat thickness and protection needs.
Every shipment includes tracking for end-to-end visibility.
Finished shipment: sealed tube, secured ends, and tracking applied.
Why Shipping & Handling Costs Can Be Higher
Shipping a collectible playmat safely is not the same as mailing a thin item in a soft envelope. We deliberately choose a packing approach that reduces risk for collectors and players.
- Rigid protective tubes cost more than soft mailers but drastically reduce bending and crease damage.
- Manual packing time is higher because playmats must be rolled properly and secured.
- Condition-sensitive inventory is stored and handled with care to preserve surfaces and edges.
- Protection-first approach means we don’t compress items just to reduce postage costs.
If you’re comparing shipping fees to mass-market sellers, keep in mind: our priority is that your playmat arrives in collector-acceptable condition.
Processing Times
Orders are typically prepared and dispatched within 1–3 business days. During peak periods (major events, holidays, or high-volume restocks), processing may take longer.
If you need an order urgently, contact us before purchasing and we’ll confirm what’s realistically possible.
Shipping Times & Tracking
Once your order ships, you will receive tracking information (where available) by email. Shipping times vary by destination and carrier network conditions.
- Domestic (where applicable): typically a few business days.
- International: typically longer and may be affected by customs processing.
Note: Delivery estimates are carrier estimates, not guarantees.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. If an order is returned to us due to an incorrect or incomplete address, we may need to charge additional shipping to resend it.
Customs, Duties & Import Taxes
Orders are dispatched from our storage and fulfillment facilities in Italy and Spain (European Union).
European Union destinations:
Shipments within the EU are not subject to customs duties or import taxes, as goods move freely between EU member states. The price you see at checkout is the final price you pay (excluding shipping, where applicable).
Non-EU destinations:
For shipments outside the European Union, customs duties, import taxes, VAT, and handling fees are determined by the destination country and are the responsibility of the recipient. These charges are not included in our product or shipping prices unless explicitly stated at checkout.
We recommend checking with your local customs authority before placing an international order if you are unsure about potential import costs.
If a shipment is refused or returned due to unpaid customs charges, the original shipping cost, return shipping fees, and any carrier handling charges may be deducted from the refund.
Please note that customs inspections may occasionally cause delays beyond estimated delivery times. While we provide tracking for end-to-end visibility, customs processing times are outside our control.
Delivery Issues & Lost Packages
If tracking shows “delivered” but you have not received the parcel, please:
- Check with household members / neighbors / building reception.
- Verify the delivery address on the order confirmation.
- Contact the carrier to request GPS or proof-of-delivery details (when available).
If the package appears lost in transit (no movement for an extended period), contact us and we will help you investigate with the carrier.
Damage in Transit
If your order arrives damaged, contact us as soon as possible and no later than 7 days after delivery. Please include:
- Photos of the outer packaging (including any visible damage)
- Photos of the inner packaging
- Photos clearly showing the damage on the item
This information allows us to assess the issue and, where applicable, file a claim with the carrier. Depending on the situation, we may offer a replacement (if available) or a refund.
Contact
If you have questions about shipping, handling, or delivery issues, contact us at:
Please include your order number in your message.