Política de reembolso

Introduction

This Return & Refund Policy explains how returns, exchanges, and refunds work at MTGPlaymats. It applies to purchases made through our online store.

Important: Many items we sell are collectible and condition-sensitive. Please read the eligibility and condition requirements carefully before requesting a return.

1 — Return Eligibility

To be eligible for a return, the item must be:

• In the same condition you received it (unused, unwashed, not altered).
• Returned with original packaging and any accessories or inserts that were included.
• Protected for shipment (rolled, not folded) to avoid damage in transit.

We may refuse a return if the item shows signs of use, wear, odor, stains, or damage not caused by shipping, or if it is returned without adequate protection.

2 — Return Window

You may request a return within 30 days of delivery. If 30 days have passed since delivery, we may not be able to offer a refund or exchange.

Return requests must be initiated by contacting us first (see Section 4). Items sent back without prior authorization may be refused or delayed.

3 — Non-Returnable Items

The following items are generally non-returnable:

• Gift cards.
• Final sale / clearance items (when explicitly marked as final sale at purchase).
• Custom or personalized items (if applicable).
• Items that have been used, washed, altered, or damaged after delivery (except shipping damage addressed in Section 6).

If you are unsure whether your item qualifies, contact us before sending anything back.

4 — How to Start a Return

To start a return, please email us with:

• Your order number
• The item(s) you want to return
• The reason for the return
• Clear photos of the item and packaging (especially for damage/defect claims)

Once reviewed, we will provide the next steps and, where applicable, return instructions. Please do not ship items back before you receive confirmation from us.

5 — Item Condition & Packaging

Please pack returns with the same level of care used when shipping to you:

• Roll the playmat; do not fold it.
• Use protective packaging (e.g., rigid tube/box) to prevent creasing, edge damage, or surface marks.
• Include the original packaging and any inserts if provided.

If the returned item is damaged due to inadequate return packaging, we may reduce the refund amount or refuse the return.

6 — Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and no later than 7 days after delivery. Include:

• Photos of the outer shipping packaging (including any visible damage)
• Photos of the inner packaging
• Photos clearly showing the issue on the item

We will evaluate the claim and, when applicable, offer a replacement (if available) or a refund. We may require that the item is returned before issuing a refund or sending a replacement.

7 — Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved:

• Refunds are issued to the original payment method.
• Refund processing time depends on your payment provider and bank.

Partial refunds may apply if an item is returned in a different condition than delivered, missing original packaging/accessories, or damaged due to inadequate return protection.

8 — Exchanges

We generally recommend placing a new order for the item you want and returning the original item (subject to eligibility). Exchanges may be possible depending on stock availability and the nature of the request.

9 — Shipping Fees & Return Shipping Costs

Original shipping fees are non-refundable, except where required by applicable law or if the return is due to our error (wrong item) or a confirmed shipping-damage claim.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a confirmed shipping-damage claim.

If we provide a prepaid return label (when applicable), the cost may be deducted from the refund unless stated otherwise.

10 — Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, and handling fees are set by the destination country and are the customer’s responsibility. These charges are generally non-refundable. If a shipment is refused and returned due to unpaid customs charges, any refund may be reduced by return shipping and handling costs.

11 — Late or Missing Refunds

If you haven’t received a refund after confirmation, please:

• Check your bank or payment account again.
• Contact your card issuer/payment provider (processing times vary).
• If the issue persists, contact us and we will assist.

12 — Contact

For return and refund requests, contact us at:

tropporicco@gmail.com

Please include your order number in your message.